Frequently Asked Questions (FAQ)
🔧 General Questions
Q: Does Bitubo sell directly to customers?
A: No. Bitubo products are available exclusively through our authorized dealer network. Contact us if you need help locating one near you or one that ships nationally.
Q: Where can I find installation instructions?
A: Installation instructions are included with most products. Shocks include a QR code on the warranty booklet linking to the full Suspension Manual. Digital copies are also available via your dealer or Bitubo USA.
Q: What is the warranty period for Bitubo products?
A: All Bitubo suspension components include a 2-year limited warranty. Register your product to extend coverage up to 6 years. Claims must go through your original dealer with proof of purchase.
🛠 Product Fitment & Technical Details
Q: How do I know which Bitubo suspension fits my motorcycle?
A: Use the Bike Look-Up Tool on bitubo.com or ask an authorized dealer for a personalized recommendation.
Q: What’s the difference between WME, WMB, and WMT shocks?
WME: Rebound and spring preload adjustment
WMB: Spring preload only (entry-level)
WMT: Fully adjustable piggyback (length, rebound, preload)
Q: Do Bitubo shocks include springs?
A: Yes. All shock kits come pre-sprung for your motorcycle. Custom spring rates are available on request.
⚙️ Adjusting Preload, Compression, and Rebound
🔸 Preload
Affects how much the suspension compresses under rider weight (sag). Impacts ride height and geometry.
Road use target: 30–35mm sag
Sport/track target: 25–30mm sag
Adjust preload using a spanner wrench (shocks) or top cap adjuster (forks).
🔸 Compression Damping
Controls how fast the suspension compresses over bumps.
More compression: Firmer ride, less travel
Less compression: Softer ride, more comfort
🔸 Rebound Damping
Controls how fast the suspension returns after compressing.
Too slow: Stiff, packs down
Too fast: Bouncy, unstable
Start with factory settings and adjust gradually while tracking changes.
🧰 Installation, Setup & Tools
Q: Do your products come with installation instructions?
A: Yes. Most kits include printed instructions. Digital versions and a Suspension Manual are also available on request or via the QR code on the warranty card.
Q: What setup tools or data are included?
A: Instructions include spring rates, oil viscosity, and fill levels. Some kits also come with adjustment tools or spanners.
🧪 JBH Fork Cartridge Kits
Q: Do JBH fork cartridges include springs?
A: Yes. JBH kits are drop-in hydraulic cartridge systems with pre-installed springs tuned to your motorcycle. They improve feel, control, and adjustability.
Key Features:
Independent rebound & compression adjustment
Spring preload built into fork cap
Model-specific damping setup
Complete with pre-installed springs
Q: Do I need special tools to install JBH cartridges?
A: Standard tools are usually enough. Inverted fork types may require a spring compressor. Refer to the Suspension Manual or your dealer for details.